We are hiring for Regional Finance Officers who will be responsible in analyzing financial performance of the assigned Region by collecting, monitoring, and studying data and recommending actions.

Job Highlights

  • Specially looking for talented candidates!
  • Exceptional benefits package
  • Opportunities for enhanced learning

JOB RESPONSIBILITIES:

  • Guide and direct customer care team towards achieving Customer Portal sign-up/registration goals
  • Monitor, review and report Customer Portal sign-ups / registration. 
  • Answer inquiries from the following channels such as  Website chat box, Website contact form, Facebook & Instagram
  • Coordinates with different departments for answers to the inquiries 
  • Ensure that customer complaints are resolved in a professional manner and answered in a timely and accurate fashion.
  • Monitor process metrics to measure and manage customer service effectiveness. (Monitor and track inquiries per month.  & Create monthly reports on inquiries)
  • Prepare documentation and reports on routine customer correspondence for future reference
  • Conduct meeting with local customer care team to discuss about process improvements and issues .
  • Maintain in-depth working knowledge of the company’s brands, systems and processes
  • In-charge of posting approved content in the website 

JOB QUALIFICATIONS:

  • College Graduate, preferably Business Related, Marketing, Communications
  • At least 3 years of work experience in similar position.
  • Proficient knowledge in customer service and standard office practices and procedures.
  • Proficient computer skills.
  • Outstanding communication skills, both written and verbal. Has a good command of the
  • English language.
  • Strong people skills, Excellent phone etiquette, Available to work shifts.

BENEFITS:

  • 30 Leave credits
  • Group life insurance
  • HMO
  • Uniform allowance
  • Communication allowance
  • Salary increase upon regularization and annual salary increase
  • Performance incentive and year-end bonus on top of government mandated benefits

Work Location

  • Paranaque City

Job Type: Full Time
Job Location: Parañaque Head Office​

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